The following Frequently Asked Questions (FAQ’s) haven been put together for the convenience of our Collectors, Bidders, and web site visitors. You will find answers to many commonly asked questions on this page. Questions/Answers are available in four (4) categories, “The Auction”, “Technical Questions”, “Payment Methods & Processing”, and “Consignments & Partnerships”.
Golden Pacific Auctions' leadership has a combined experience of over 80 years in the Antiques Industry. The company is headed by collector and military dealer, Bruce Hermann, former Antiques Roadshow appraiser for 11 years. Co-Founder George Goodchild, is a collector and experienced person in the Animation Industry with over 35 years working at major studios.
Please visit goldenpacificauctions.com for the latest information on upcoming auctions. All auctions will be conducted exclusively online and are accessible worldwide. Please note that auctions will operate under Pacific Time Zone (PST) hours.
An account can be created by visiting goldenpacificauctions.com and clicking on the “Current Auction” tab. You will then be redirected to our secure portal to create your account.
No, creating an account is free.
Yes. Our servers use the latest technology to provide a safe environment to bid and process payments.
Yes. We respect your privacy and will not release, sell, or publish any of the information you provided in your registration. All information is solely used for verification, payment processing, and security. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you e-mails based on your request for information.
Bidders are given a $25,000 maximum bid at the start of an auction. Our team must approve any bids above this amount. Requests for bid increases are sent electronically to us via your secure account at our Bidder Portal.
If you have a winning bid you will be notified directly by us via an invoice within 72 hours from the close of auction.
Make sure you are in the proper area for Registration and not in our email List Sign Up Page.
No. These are 2 totally separate processes. Signing up for our e-mail list is a short process that only requires you to provide and confirm your e-mail address. Registering for our auctions requires you to provide detailed information about yourself and a valid credit card.
Yes. Please contact our office within 24 hours of the bid so that we can reset your bid. You will then have to bid again with the proper amount you wish to bid. You can reach us at (626) 390.4958 or send us an e-mail to info@goldenpacificauctions.com
No. All auctions will end promptly at the advertised time. Each lot will close one after the next at 10 second intervals. Please be aware that Golden Pacific Auctions operates all of its online auctions under Pacific Time Zone (PST) hours.
No. Since we do not use soft closes, snipping programs cannot be used.
Yes. A live countdown clock will appear on our Auction Catalog. However, due to your browser settings this may or may not appear. Please be sure to refresh your browser and check to make sure you are using the latest version of your browser. Please be aware that Golden Pacific Auctions operates all of its online auctions under Pacific Time Zone (PST) hours.
We accept all major credit cards. If you would like to pay via Check (personal checks must clear before items are shipped) or Money Order, please make these out to “Grenadier Auctions” and mail to: Grenadier Military Antiques Auctions Inc. 32565 B Golden Lantern St. Suite 361 Dana Point, CA 92629 USA For information on wiring your payment, please contact us at (626) 390.4958 or send us an email to info@goldenpacificauctions.com
Invoices will be automatically charged to the credit card on file starting 72 hours after the close of the auction. If you wish to pay by another method please contact us within 72 hours of the auction close.
All merchandise must be paid for within TEN (10) days of the date of sale. We reserve the right to cancel any unpaid orders after that time and to ban the bidder from future sales. Credit cards (Visa, MasterCard, American Express, and Discover) personal checks, certified checks, money orders, and wire transfers are all accepted. Invoices and/or balances which are paid for via credit card will have the processing fee added to the balance. Personal checks, money orders and cashier’s checks may be held for up to 10 business days in order to allow time for them to clear the appropriate banking channels. For bank-wiring instructions, please contact our office at (626) 390.4958 or send us an e-mail to info@goldenpacificauctions.com
Invoices and/or balances which are paid for via credit card will have the processing fee added to the balance.
All sales are subject to applicable state and local taxes. Any lots that are picked up and/or delivered (shipped) in the state of California are subject to applicable state and local taxes.
Items will usually ship within 10-14 business days after payment has been received and/or funds have cleared. Shipping costs will be billed on the final auction purchase statement and are non-refundable. Purchases will be shipped via USPS. The shipping charge includes any costs incurred through the USPS.
Any applicable declined charges will be applied to your final invoice. Please be sure that the payment source you are providing is current and valid.
Typically, no. Please contact our office for detailed information. You can reach us at (626) 390.4958 or send us an e-mail to info@goldenpacificauctions.com
Yes. We will gladly feature your item(s) as part of our Consignments Program. Please contact our office for detailed information. You can reach us at (626) 390.4958 or send us an e-mail to info@goldenpacificauctions.com We encourage you to contact us in advance in order to allow time for us to publicize your item, showcase it in our Online Auction Catalog, and do all of the proper inventory.
Payment to consignors will begin 5 to 6 weeks after the close of auction.
We gladly welcome one piece or an entire collection for inclusion in our online auctions. We specialize in the sale of entire collections. No consignment is too large or too small. Feel free to contact us at (626) 390.4958 or send us an e-mail to info@goldenpacificauctions.com if you have nay questions or require assistance.
If you did not find the answer to your question or a resolution to your issue on this page, feel free to contact us at (626) 390.4958 or send us an e-mail to info@goldenpacificauctions.com for further assistance.
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